Customer Support - Care Advisor

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We’re looking for customer service professionals that are interested in joining a small, rapidly growing team and who thrive within a challenging, fast-paced environment. This isn’t your typical customer service position where everything is structured. It can be frustrating, it can be thrilling, it can be hard, it can be maddening, BUT it will most certainly be fun. The ideal candidate is passionate about not only helping people, but is also energized by the fast pace, always keeps a positive attitude and is eager to help do what needs to get done.

This is an incredible opportunity to join a startup devoted to helping people manage their health, and the health of their loved ones. Our culture combines the best of camaraderie, competitiveness, and compassion.

About CareZone

CareZone is the market-leading mobile app for managing health and caregiving. We make life simpler for millions of people—helping them manage medications and private care related health information. Every day, we’re humbled and energized by the feedback we receive from our users (just check out our reviews in the app stores).

The Perks

  • Competitive pay with bonus opportunities

  • Great health, vision, and dental benefits

  • Generous paid time off and sick benefits

  • A 401(k) plan (with company match)

  • Coffee, snacks, and a friendly, casual work environment.

What You’ll Do

  • You’ll provide helpful guidance, timely assistance, and an extraordinary level of care to people who need your help.

  • You’ll interact with CareZone members via email and phone.

  • You’ll work collaboratively with other teams to improve the company and our offerings.

  • You’ll identify opportunities to increase individual and team performance.

Who We’re Looking For

You should have

  • Integrity and a deep, genuine commitment to privacy and confidentiality.

  • High emotional intelligence with tons of passion, energy, and empathy.

  • Superior written and verbal communication skills.

  • An ability to thrive working independently in a fast-paced environment.

  • A strong work ethic, phenomenal organizational skills, and a sharp focus on goals.

  • Aptitude to quickly learn new, products, sales messaging, and technology.

Desired education and experience

  • 1-3 years customer service experience.

  • Comfortable with technology, including mobile apps and web services.

  • Maturity and street smarts are highly valued—we like people with life experience.

  • High School diploma required. University/accreditation is a plus.

Qualified and Interested?

We'd love to hear from you!  Drop us a line with your résumé and cover letter telling us why you'd be a great fit for our team!

Please know that all employment offers are contingent on passing a background check.

Location: Nashville, TN
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